Frequently Asked Questions

AUse the sign‑up link or onboarding email, verify your email, then set a strong password in your profile settings.

ACheck spam/promotions, confirm your address, then request a new link or visit Support.

AYes. Update from profile settings; some changes require re‑verification for security.

ASome programs require baseline skills or prior coursework; see the course page/syllabus.

ASUNY coordinates live class delivery, schedules, and manages recorded sessions for designated programs.

AUse the syllabus and program calendar in your dashboard; links are typically posted 24 hours prior.

AMost sessions are recorded and posted within 24–72 hours; some are live‑only per policy.

AUnless stated otherwise, recordings are streaming‑only for personal academic use; no redistribution.

AVia live presence, LMS activity, quizzes, or check‑ins as specified in the syllabus.

ASkillsoft is the LMS for content hosting, assignments, assessments, and progress tracking.

AUse SSO if enabled or the credentials from onboarding; if blocked, reset password and try a supported browser.

AClear cache, disable extensions, try Chrome/Edge/Firefox/Safari; if it persists, take screenshots and contact Support.

AOpen your Skillsoft dashboard to view module progress, quiz scores, and downloadable certificates.

AMajor cards, UPI/net‑banking (where available), and regional options shown at checkout.

ANo. All sales are final for digital courses and subscriptions, except where required by law. See Refunds & Cancellations for limited exceptions and alternatives.

ADownload from your account’s billing section; for corrections, email billing with your order ID.

AContact billing with order IDs, bank proof (SMS/email), and last 4 digits of the card for verification and reversal if confirmed.

ACancel in account settings to stop the next renewal; billed terms are not refunded, and access continues until term end.

AMany programs do, upon meeting assessment/attendance requirements—see the course page for specifics.

AAfter completion, go to your Skillsoft dashboard or course completion page and download the PDF or link.

ASome certificates include a verification link or ID. Otherwise, request verification via Support.

AModern browser, stable 5–10 Mbps+ connection, 1080p playback; some labs need webcam/mic and headphones.

AMobile web is supported; some experiences work best on desktop. Use the device that meets course requirements.

AYes—visit Support for helplines and ticketing; include device/OS/browser versions and screenshots or a short recording.

AMany provide live captions; new recordings aim to include captions. For needs, see Accessibility.

ATo provide and improve services, ensure security, and meet legal obligations. See Privacy Policy.

ASTEP Edges aims for WCAG 2.1 Level AA. Report barriers via the Accessibility Statement.

AYes. Submit requests via channels listed in the Privacy Policy. Identity verification may apply.

AVisit Support & Help Center for helplines, email queues, WhatsApp (optional), and ticket portal. Have order ID and screenshots ready.

ASecurity/abuse: immediate to 4h; billing/access: within 1 business day; general queries: within 2 business days.

AReply “ESCALATION” on the ticket thread or call the regional helpline with the ticket number for prioritization.