Support & Help Center

For urgent security issues, account compromise, fraud, or abusive behavior, use the priority channels below. These are monitored with elevated priority.

• Security & Abuse Hotline (24×7): +91-9148915551 (India) ·
• Security Email: info@stepedges.com.example (include “PRIORITY” in the subject)
• Account Lockouts: Use “Forgot password” first, then call if still locked out

Phone support is available during regional business hours. If lines are busy, open a ticket so the team can call back.

Note: Calls may be recorded for quality and training. Carrier charges may apply.

Prefer messaging? Reach out via WhatsApp for non-urgent questions. Avoid sharing full card numbers or sensitive documents in chat.

• India business WhatsApp: +91-9980555351 (Mon–Fri, 9:00–18:00 IST)

Use the most relevant address to speed up routing. Include account email, order ID, course URL (if applicable), and a concise summary in the subject.

• General Support: info@stepedges.com
• Billing & Invoices: info@stepedges.com
• Instructor Operations: info@stepedges.com
• Accessibility Assistance: info@stepedges.com
• Privacy/Data Requests: info@stepedges.com

Typical first response times: 24–48 business hours. Complex cases may take longer.

For account-specific help, support may request verification (e.g., one-time code to the account email/phone, last transaction amount, or order ID). Do not share full payment card numbers, passwords, or OTPs in chat or email. Review our Privacy Policy for how personal data is handled in support.

For billing disputes, duplicate charges, or statutory exceptions, see our Refunds & Cancellations Policy, then email info@stepedges.com with your order ID and evidence (bank SMS/email, screenshots).

• First response targets: critical (security/abuse) immediate to 4h; high (access/billing) within 1 business day; normal within 2 business days.
• Escalation path: reply with “ESCALATION” in subject or call your regional helpline and reference the ticket number.

For STEP Edges Business admins: use your admin console to create enterprise tickets with priority routing. Enterprise phone: +91 9148915551 (Mon–Fri, 9:00–17:00 IST).

Postal correspondence (non-urgent):
STEP Edges LLP, Attn: Support Team, Step Edges, 8th Main Road, VasanthNagar, Bengaluru, Karnataka-560052)

Legal notices and arbitration correspondence must follow the instructions in Terms and Conditions.

• Email & Ticketing: Mon–Fri, 24h coverage across queues
• Phone (regional): Mon–Fri, regional business hours
• WhatsApp: Mon–Fri, 9:00–18:00 local time
• Security/Abuse Hotline: 24×7

Contact details and support hours may change. Bookmark this page and check back for the most current numbers and addresses.