Refunds & Cancellations Policy

This policy applies to all purchases made on STEP Edges websites, mobile applications, and learning platforms, including digital courses, subscriptions, vouchers, credits, and ancillary services. By completing a purchase, users agree to this policy and the Terms and Conditions.

All sales are final. Due to the non-returnable nature of digital content and the immediate access provided, payments for digital courses, subscriptions, and related services are non-refundable and non-transferable.

• One-time course purchases are not eligible for refunds.
• Subscription fees already billed are not eligible for refunds; users may cancel future renewals at any time per the “Cancellations” section below.
• Promotional vouchers, credits, and gift purchases are not redeemable for cash and are not refundable unless required by law.

The following exceptions may apply where mandated by applicable consumer laws, or if explicitly stated in a specific offer:

• Misdescription or technical failure preventing access despite support assistance, reported within 7–14 days of purchase and before substantial consumption of content.
• Duplicate charges due to payment processing error (subject to verification).
• Fraudulent use of payment instruments (upon receipt of valid proof from the issuer and after account security review).

Requests under these exceptions must include order ID, date, payment method, and supporting evidence. Meeting an exception does not guarantee a refund; alternatives may be offered where appropriate.

• Access extension or course rescheduling for time-bound learning paths and assessments.
• Replacement enrollment of comparable value in cases of course discontinuation.
• Account credit for future use where a refund is not available but an equitable remedy is appropriate.

Subscriptions renew automatically until canceled. Cancel at any time from account settings to prevent the next billing cycle. Payments already processed are non-refundable; access continues through the end of the paid term.

• Digital downloads and streaming content after access or substantial use.
• Certificates, vouchers, and exam tokens once issued or redeemed.
• Fees for services already rendered, including evaluations, labs, and one-on-one sessions.
• Discounted or promotional purchases clearly marked as final sale.

For issues or statutory exception requests, contact Support with the subject “Refunds/Exceptions” and include the order ID, account email, and evidence. Email: [support@stepedges.example]. Response goal: within 7 business days; resolution times vary by case.

Requests are assessed against this policy and applicable law. Where a refund is approved, processing may take 5–10 business days depending on the payment method and financial institution. Users may be asked to confirm identity or ownership to complete processing.

STEP Edges may deny requests and restrict accounts in cases of abuse, chargeback fraud, excessive refund requests, or violations of the Terms and Conditions or Acceptable Use rules.

This policy should be read together with the Terms and Conditions and the Privacy Policy. Account security, misuse, and data handling are governed by those documents.

This policy operates subject to applicable consumer protection laws in relevant jurisdictions. Where laws require a right to refund or cancel under specified conditions, STEP Edges will comply. In case of conflict, mandatory legal rights prevail over this policy.

STEP Edges may modify this policy from time to time. The “Last updated” date reflects the effective version. Continued use of the Services after updates constitutes acceptance of the revised policy.